Shipping Information
Dear clients, at MIS MUR, we strive to not only provide the highest quality lingerie sets, but also provide an unrivaled level of customer service. In the interest of transparency and convenience, we have set out our Shipping Policy below to explain how we manage the shipping of your unique orders.
We offer various delivery options according to your preferences and needs.
◽️ DELIVERY METHODS
-
Standard Shipping
Our reliable carriers ensure safe delivery of your orders within the estimated time frame.
-
Express delivery
If you would like to receive our items sooner, we offer expedited shipping options for a nominal additional fee.
Free delivery for orders over $200.
Delivery times
UNITED STATES
Standard: 10-21 business days;
Express: 5-7 business days;
*Delivery times depend on customs clearance and the transport company.
CANADA
Standard: 10-21 business days;
Express: 5-12 business days;
*Delivery times depend on customs clearance and the transport company.
UNITED KINGDOM
Standard: 10-14 business days;
Express: 5-7 business days;
*Delivery times depend on customs clearance and the transport company.
EUROPE
Standard: 10-14 business days;
Express: 5-7 business days;
*Delivery times depend on customs clearance and the transport company.
AUSTRALIA | NEW ZEALAND
Standard: 14-30 business days;
Express: 10-14 business days;
*Delivery times depend on customs clearance and the transport company.
OTHER COUNTRIES
At MIS MUR, we're thrilled to extend our services beyond borders to deliver our products to customers worldwide. Our commitment to providing a seamless shopping experience includes shipping to a wide range of countries.
To explore the shipping options available for your specific location, simply follow these steps:
▫️Add Items to Your Cart
▫️Proceed to Checkout
▫️Enter Your Shipping Address
▫️View Shipping Options
▫️Choose Your Preferred Shipping Method
*Delivery times depend on customs clearance and the transport company.
*Please note that shipping costs may vary based on the destination, package weight, and selected delivery speed. Additionally, international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.
Delivery price
The total shipping cost will be clearly displayed at checkout. This amount varies depending on the delivery destination, shipping method, and package weight, ensuring you are fully aware of the costs before finalizing your purchase. We are committed to transparent pricing so you can enjoy a smooth and informed shopping experience.
All orders over $200 are shipped for free with standard delivery.
▫️ Everything you need to know about our shipping and order process:
We’re dedicated to making your shopping experience smooth and effortless—from the moment you place your order to the moment it arrives at your door.
Here’s a detailed breakdown of our shipping process, including order placement, packaging, and delivery options:
Collapsible content
Processing Your Order
We carefully handcraft all our products within 3-5 business days. Add this time to the total delivery time to calculate when you will receive your item.
*Note: Our production and warehouse are open from Monday to Friday.
Tracking Your Order
Upon shipment, you'll receive a confirmation email with a tracking link. Simply click on it for real-time tracking details. You can also track your order on our website.
Duties & Taxes
For US Customers: Enjoy tax-free shopping within the US. However, be informed that local taxes might apply, which aren’t covered by us.
International Shoppers: Depending on your country, you might incur import duties. These costs, as well as any related taxes, fall under your responsibility.
Security Measures
In the unfortunate event of parcel theft or misplacement, MIS MUR cannot be held liable. Please ensure a secure delivery location.
Order Adjustments
Quick changes? You have a 24-hour window from order placement for any modifications, whether it’s the shipping address, color, size, or even adding new items.
Discreet Packaging
Your privacy is paramount. Orders are delivered in an unbranded outer box. Inside, you'll find our signature MIS MUR box, encapsulating your chosen product.